Last Updated: August 14, 2026
At Haul Plex LLC, we provide B2B truck dispatching services. Because our services involve immediate labor and administrative work to negotiate and book freight on your behalf, all sales and service fees are final and non-refundable once a service has been rendered.
Our dispatching fee (whether flat-rate or percentage-based) is earned when a load is successfully booked and a Rate Confirmation is signed. If a load is cancelled through no fault of Haul Plex LLC (e.g., driver cancellation, truck breakdown, or broker cancellation), the dispatch fee for the work performed may still apply as outlined in your dispatch agreement.
If a load is cancelled solely due to an error on the part of Haul Plex LLC before the vehicle is dispatched, we will waive the fee for that specific booking.
If you believe you have been billed in error, please contact our billing department within 7 days of the invoice date. We will review the charge and, if it is determined that a billing error occurred on our end, we will issue a credit to your account or refund the disputed amount.
Haul Plex LLC provides digital, administrative, and logistical services only. We do not sell physical products. Therefore, there are no products to return, and standard retail return policies do not apply to our business.
If you have any questions or concerns regarding our Refund Policy, please contact us: